Growth of this market in Europe and North America has been somewhat limited so far because – in contrast to banks elsewhere – the financial institutions in those areas offered mobile banking primarily to existing users of their online banking services. Wide access to computers and easy access to physical bank branches lessened consumers’ motivation to adopt the mobile banking model. However Wells Fargo – long a pioneer in electronic banking in the US – recently lifted that restriction, and also launched text-based mobile banking, which greatly expands the number of mobile devices that can access such services.
Moves of that kind will mean, says Beccue, a new wave of mobile banking growth outside Asia: "North America and Europe are still a long way from what anyone would call a ‘mass market’ uptake of mobile banking, but those regions offer the best long-term conditions for that to occur."