Mobile coupons are attractive to both consumers and vendors as they can be targeted at specific groups of customers and can be matched against particular interests and purchasing patterns, as opposed to the vanilla approach where "everybody gets every coupon" as in the traditional model.
Report author Howard Wilcox explained: "We believe that merchants will see targeted, quick one-to-one marketing campaigns via mobile coupons as a valuable marketing weapon. Considering that mobile coupons offer much better redemption rates and are more cost effective, they represent a win-win approach for innovative retailers."
Peter Johnson, VP, Market Intelligence and Strategy from the MMA (Mobile Marketing Association), says: "Juniper's research confirms the MMA's own findings that consumers are most likely to respond to mobile marketing offers that result in clear personal benefits. Mobile coupons are a prime example of how mobile can be used in this way, combining relevance with immediate, tangible value for the consumer. We welcome further research such as this report from Juniper which helps to build a clearer picture of the way in which mobile marketing will develop over the next few years."
Other findings from the Juniper Research report:
- With in excess of 100m mobile phone users globally forecast to use mobile coupons in 2010, Juniper Research sees significant growth across the developed markets of North America, Western Europe, the Far East and China.
- As well as the key drivers, however, there are some significant hurdles, including the lack of suitable point of sale (POS) infrastructure at the supermarket checkout allowing for the quick and easy redemption of coupons, which is critical to the consumer shopping experience.
