According to Insight's newly-released market analysis report, "Service Bureaus, Outsourcing and Telecommunications Networks 2007-2012," until now, carriers have considered outsourcing to be little more than a tactical form of reducing the cost of acquiring ancillary services, but the lower margins associated with voice over IP are forcing carriers to focus less on achieving incremental cost improvements and instead use outsourcing as part of a transformational strategy.
"Before the advent of VoIP, outsourcing was used by carriers to gain incremental cost improvements in the 10- to 20-percent range," says Robert Rosenberg, President of Insight. "However, the lower margins associated with IP communications as well as increasing competition are forcing carriers to rethink their entire strategy.
Carriers are unbundling their value-chain and using outsourcing as a transformational strategy to achieve cost savings between 30 and 60 percent," Rosenberg concluded.