"We were surprised to find that US consumers lag behind their UK counterparts in how they use the Internet to help stretch their dollars in a tough economy," said Yasuhisa "Yaz" Iida, co-president, LinkShare. "The web enables consumers worldwide to make smarter buying decisions with easy access to product research and consumer reviews, as well as a quick ways to check what other consumers think about products. It's clear that retailers looking to weather the current economic storm should expand their presence online, and continue to look for ways to deepen their customer relationships online."
A powerful means of establishing relationships with buyers and driving repeat business, according to the study, is through ongoing promotions, which also help to deepen customer relationships and increase loyalty. Related findings include:
- Approximately 45 percent of online buyers say regular promotions are influential in their decisions to continue to purchase from an online seller they have purchased from in the past.
- A third of online buyers say loyalty schemes and cash back sites influence their online purchasing decisions.
- Luxury shoppers have influence over their friends' purchasing decisions and tend to be very loyal to brands and retailers. They are more responsive to seller and affiliate promotions for repeat purchases.